Privacy Policy
Last updated: January 1, 2025 (Version 1.0)
Introduction
Welcome to 3D Print Bounty ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
When you register for an account, we collect:
- Name and email address
- Profile information (bio, location, avatar)
- Printer specifications (for printer users)
- Payment information (processed by Stripe)
Project & Transaction Data
- Project details, descriptions, and specifications
- 3D model files and images uploaded
- Bids, messages, and reviews
- Transaction history and payment records
Usage Information
- IP address, browser type, and device information
- Pages visited and features used
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and payments
- Facilitate communication between users
- Send notifications about projects, bids, and account activity
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Personalize your experience
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
Contractual Necessity
Processing necessary to perform our contract with you, including:
- Creating and managing your account
- Processing transactions and payments
- Facilitating communication between buyers and printers
- Providing customer support
Legitimate Interests
Processing necessary for our legitimate business interests, including:
- Improving and optimizing our platform
- Preventing fraud and ensuring security
- Sending service-related communications
- Analyzing usage patterns to improve user experience
Consent
Where you have given explicit consent, including:
- Marketing communications and newsletters
- Analytics and performance cookies
- Personalized advertising
You may withdraw consent at any time through your account settings or by contacting us.
Legal Obligation
Processing necessary to comply with legal requirements, such as tax reporting, fraud prevention, and responding to legal requests.
International Data Transfers
3D Print Bounty is based in the United States. If you are accessing our platform from the European Economic Area (EEA), United Kingdom, Switzerland, or other regions with data protection laws, please be aware that your personal data will be transferred to and processed in the United States.
Transfer Safeguards
We protect international data transfers through the following mechanisms:
- Standard Contractual Clauses (SCCs): We use EU-approved Standard Contractual Clauses with our service providers to ensure adequate protection for data transferred outside the EEA.
- Data Processing Agreements: We maintain data processing agreements with all third-party processors that include appropriate safeguards.
- Adequacy Decisions: Where applicable, we rely on adequacy decisions by the European Commission.
Third-Party Processors
Our key service providers and their data protection measures:
- Stripe: Certified under the EU-US Data Privacy Framework
- Clerk: Maintains SCCs for international transfers
- Amazon Web Services: Offers GDPR-compliant data processing
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 3 years after deletion |
| Transaction records | 7 years (tax/legal compliance) |
| Project files and communications | 3 years after project completion |
| Server logs | 90 days |
| Analytics data | 26 months |
| Marketing consent records | Duration of consent + 3 years |
After the retention period expires, we securely delete or anonymize your data. Some data may be retained longer if required by law or for legitimate business purposes (e.g., dispute resolution).
Information Sharing
We share your information in the following circumstances:
With Other Users
Profile information, reviews, and project details are visible to other platform users as necessary for marketplace functionality.
With Service Providers
We share data with third-party service providers who help us operate our platform:
- Stripe (payment processing)
- Clerk (authentication)
- EasyPost (shipping and tracking)
- Cloud storage providers
- Email service providers
Legal Requirements
We may disclose information if required by law or in response to valid legal requests.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
General Rights
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Data Portability: Export your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Additional Rights for EEA/UK Residents
- Right to Restrict Processing: Request limitation of processing in certain circumstances
- Right to Object to Automated Decision-Making: Not be subject to decisions based solely on automated processing
- Right to Lodge a Complaint: File a complaint with your local data protection authority
How to Exercise Your Rights
- Export your data: Go to your account settings and click "Export My Data" to download a copy of all your personal information in JSON format.
- Delete your account: You can delete your account through your account settings. This will remove your personal data and anonymize any associated records.
- Cookie preferences: Click "Cookie Settings" in the footer to manage your cookie preferences.
- Other requests: Contact us at [email protected] for access, correction, or other data-related requests.
We will respond to your request within 30 days (or 45 days for California residents).
Right to Lodge a Complaint
If you are located in the EEA, UK, or Switzerland and believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local supervisory authority. A list of EU Data Protection Authorities can be found at: https://edpb.europa.eu/about-edpb/about-edpb/members_en
For UK residents, you may contact the Information Commissioner's Office (ICO) at ico.org.uk
Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
3D Print Bounty
Email: [email protected]